relating to users/patients (“you”) of its website at www.alldaydr.com (“the Website” or “Platform”) its mobile and tablet application or platform
and its software (“together alldayDr.com), and to users of any of the services accessible via AlldayDr.
Please read this privacy notice fully to enable you to understand our views and practices regarding your personal
data, how we will treat it, your rights and how to contact us.
PAGE). We recommend you print a copy of this policy to keep for your own records and for future reference.
Who is AlldayDr?
AlldayDr.com is the trading name of AlldayDr Group Ltd, a company registered in England and Wales with company
number 10592069. AlldayDr Group Ltd is registered with the Information Commissioner’s Office under number ZA302219.
AlldayDr.com provides an online service to patients giving them access to face-to-face consultations via a remote
link with UK based GMC registered General Practitioners giving the patient access to advice and treatment at the
click of a button. AlldayDr.com also offers our patients the opportunity to order medications for those ‘awkward’
conditions by completing a detailed medical questionnaire which is then received and checked by a UK
based GMC registered General Practitioner prior to a private prescription being issued. Through our affiliated and
partner pharmacies we can arrange to have private medications issued through our clinicians dispensed and delivered
and also arrange for NHS repeat medications to be ordered via the patients registered General Practitioner and
Our full details are:
AlldayDr Group Ltd
Name or title of Data Privacy Manager:
Registered Service Manager
77-79 Church Street, Blackrod, Bolton, BL6
0161 804 1697
Collection of data by AlldayDr.com
If you use the AlldayDr.com website or install the AlldayDr.com’s mobile or tablet application, you will be asked
to register with the service and provide certain information in order to create an account and receive the services
Registration information may include:
Your full name,
telephone number and email address;
Your postal address;
The telephone number of
the mobile device on which you have installed the AlldayDr mobile application;
Your date of birth
(which will be used to check you are over the age of 18 years);
Details of your
registered NHS General Practitioner/GP Practice.
Data collected when you use the services of AlldayDr.com
When you use the services of AlldayDr, we may also ask you for and / or collect the below information:
Your full name,
telephone number and email address;
about you (for example, any illnesses, medical history, current medication, allergies, disabilities etc. and
other sensitive information);
Data relating to the
products and services you have accessed via the AlldayDr platform;
We may use GPS
technology to determine your location, this is purely to assist us in arranging medical treatment in an
A record of any
consultations you have with a clinician via the AlldayDr platform, together with details of the care, advice
and / or treatment that you receive from our clinicians.
Any medical information that we collect about you is categorised as sensitive personal data under the Data
Protection Act 1998 and will be dealt with in a strict confidential manner.
If you contact AlldayDr in relation to any of the services or any part of the AlldayDr platform (via email,
telephone, post or any other means), we may collect and retain your contact information and details of your
communication for the purpose of dealing with your query and keeping accurate records of communications.
Data we receive from other sources
We work closely with third parties (including for example, business partners, sub-contractors in payment, delivery
and technical services, advertising networks, search information providers, credit reference agencies and analytic
providers to name a few), and we may sometimes receive information about you from them.
This information may be combined with the data you provide to us when you register to access the services of
AlldayDr and / or when you use our services. The combined data may be used by us for the same purposes outlined in
How we use your data
We use the data that you provide us when you register to with AlldayDr and the data we collect when you use our
services or contact us, as follows:
To validate your
account when you initially set this up utilising your email address and mobile number. These will also be used
as the primary means to reset your username and password;
To provide you with the
services that you request from us in accordance with our obligations under any agreement entered into with you;
To communicate with you
in the event that any services or products you have requested are unavailable or if there is a query or issue
with any services or products;
For record keeping
Where you have provided
your explicit consent, your name, email address and contact number may be used to provide you with information
about goods or services we feel may interest you either from AlldayDr or from selected third parties (you may
unsubscribe from this at any time by contacting us using the contact details for the organisation).
To ensure that the
content of the AlldayDr platform is presented in the most effective manner for your device (i.e. mobile,
tablet, laptop, MacBook);
To take payment for the
services and / or products you purchase via the AlldayDr platform;
To notify you of any
changes to the AlldayDr services or the platform itself.
We may also use and disclose your personal data:
To track and analyse
activity on the AlldayDr platform;
operations, including troubleshooting, data analysis, testing, measuring advertising effectiveness, research
and / or survey purposes;
To perform a range of
other business intelligence functions to optimise the services and introduce new products and services;
For the administration
and maintenance of the AlldayDr platform and the services;
For compliance with
legal obligations, or protection and enforcement of legal rights by regulatory bodies including the General
Medical Council or Care Quality Commission for example;
To detect or prevent
Sharing your data
AlldayDr Group Ltd will never sell information that can be used to personally identify you to a third party.
However, you agree that AlldayDr may share and disclose your personal data for the purposes outlined above to third
parties, including: your personal data with third parties as follows:
Disclosure to doctors and pharmacies
AlldayDr may share and disclose:
Your personal data
(including any medical information you provide to us) with the doctor allocated to you to carry out a
consultation for the purposes of enabling the relevant clinician to provide you with safe medical services, a
diagnosis and treatment, if applicable.
Your personal data
(including any medical information you provide to us and any medical information that is generated through your
use of the services such as a record of any consultations you have with a doctor via the AlldayDr platform,
along with details of the care, advice and / or treatment that you receive from any such doctor) to your NHS
Registered General Practitioner or GP Practice unless you specifically opt our of this when using our services
(this is a compliance requirement of the General Medical Council);
identification data with the pharmacy selected by you at the time you place your order via the AlldayDr
platform. This is for the purpose of enabling the pharmacy to verify your identity on collection of your
prescription or to enable delivery of your prescription to you.
Disclose to other third parties
AlldayDr may share and disclose your personal data for the purposes outlined about to third parties, including:
Our service providers
and professional advisers;
Any investor, lender,
purchaser or (on terms of confidentiality) likely investor in, or purchaser of, AlldayDr’s business;
Other third parties
where required or permitted by law.
Disclosure for the purposes of law and enforcement
Where we are legally required to do so, we will share your information with any authority to prevent fraud,
cybercrime or to prevent the intellectual property of the AlldayDr platform or personal safety rights of any
individual. This includes exchanging information with other companies and organisations for the purposes of fraud
protection and credit risk reduction.
To prevent incidents and protect you
AlldayDr may use and disclose your personal data to the extent required to prevent a serious threat to your health
and safety or that of others (including but not limited to instances of child abuse or neglect). In such
circumstances, AlldayDr will only disclose your personal data to public bodies or officials who can help prevent
the identified or possible threat as permitted by the Data Protection Act 1998.
To prevent public health risks
AlldayDr may share your personal data for public health activities, as required by departments or parties duly
authorised by the UK Government. Examples are:
To report reactions to
medicines or problems with products;
If a clinician
believes that you may have been exposed to or may be at risk of spreading certain specified serious diseases
Our payment processing systems are provided by Stripe Inc. The details you provide to us via the AlldayDr platform
Connected Account Agreement, available at https://stripe.com/connect/account-terms.
By inputting your payment details, you are providing consent to use of your card payment details by Stripe Inc for
the purpose of paying for any of the services or products you wish to purchase. Any queries in relation to this
service should be directed to Stripe Inc.
AlldayDr Group Ltd does not store any of your payment
card details on its systems.
Storage and security of your personal data
Your personal data is stored in electronic records maintained by AlldayDr. The security of all personal
identifiable information associated with you is taken very seriously by the Organisation and all data supplied is
treated with the upmost care and confidentiality. We therefore have several security measures in place to try to
protect against the loss, unauthorised use and corruption of any personal data that is under our control. All our
security and privacy policies are reviewed regularly and improved where it is reasonably possible to do so.
Unfortunately, we cannot guarantee that loss, unauthorised use, corruption and/or alteration of information will
never occur, however, we will use all reasonable efforts to prevent it.
The input of data over the internet is never fully
secure. We cannot therefore, guarantee the security of data you submit via our website or the AlldayDr platform in
transit over the internet and any such submission is at entirely your own risk.
We recommend that you never leave your device logged in
to our services or use the AlldayDr platform or our services in a public place where others can potentially see
We run our applications in HTTPS secure mode and all
textual, audio and video information are encrypted.
Transfer of personal data outside the EEA
None of the data will move outside EEA.
AlldayDr only looks to include quality, safe and relevant external links on our website and the AlldayDr platform,
however, users should always adopt a policy of caution before clicking any external web links which may be
advertised on our platform. If you follow a link, please be aware that these external websites will have their own
privacy policies and that we do not accept any responsibility or liability for these policies. We recommend that
before you submit any personal information to these websites you read and understand their policies.
Social Media Platforms
Communication, engagement and any actions taken through external social media platforms (including but not limited
to Facebook, Instagram, Twitter, LinkedIn) are subject to the Terms and Conditions as well as the privacy policies
of those social media platforms.
We recommend that the use of social media platforms to communicate and participate in, is done so with due care
and caution with regard to your personal information. We will never ask for personal or sensitive information
through any of our social media platforms and we encourage our users who wish to discuss any sensitive
information, this be done through primary communication channels.
The AlldayDr platform may make use of social sharing buttons which make sharing web content from our web pages to
social media quick and easy. If you decide to utilise this, you do so at your own discretion. Please note that the
social media platform may track and save your request to share a web page respectively through your social media
platform account. Again, all social media platforms have their own privacy policies and AlldayDr does not accept
any responsibility or liability for these policies. We recommend you read and understand these policies prior to
submitting any personal information to any social media platforms.
You have the following legal rights in respect of your personal information:
A right to request
from us access to your personal data;
A right to request
rectification of your personal data;
A right to ask us to
restrict processing of your personal data and a right to object to our processing of your personal data.
A right to ask us for
a copy of any personal data you have provided about yourself and to have a copy of it from us;
A right to lodge a
complaint about how we treat your personal data with the Information Commissioner’s Officer.
If you wish to discuss or make a request in respect of any of the above rights, please refer to the relevant
sections or contact us.
Access to your personal data
Your personal data can be accessed at any time by logging in to your personal AlldayDr account. If you would
like a copy of this data printing and sending to your then we may include a reasonable administration charge for
this service. This request would need to be put into writing to us.
You have the right, in certain circumstances, to object to AlldayDr processing your personal data or to request
that your personal data is deleted or corrected. Please be aware that this may impact your use of the services
and / or products AlldayDr provides. Please contact AlldayDr using the contact details provided at the beginning
Right to amend your personal data
You can request the deletion of your account at any time by contacting the Customer Service Team. Any such
requests, will need to be made in writing via email to firstname.lastname@example.org. Please be
aware that certain aspects of your account may be retained for the purposes of maintaining records of our
dealings with you, analysis and statistics.
Privacy laws and practise are constantly changing and developing and as an Organisation we aim to meet and
maintain high standards. Our policies and procedures are under continual review. From time to time, we may
update our security and privacy policies and we recommend you check this page periodically to stay up to date
with our latest policies.
By accessing and using the AlldayDr platform along with our services and products you acknowledge your
platform, services or products.